Confartigianato Imprese Varese - Artser: a Digital Transformation path in co-design with Engitel
 

Artser's strength is the multidisciplinary expertise of its professionals-accountants, labor consultants, employment lawyers, safety and environmental engineers, doctors, credit, export and training professionals-capable of providing integrated advice and services at every stage of business life.

Confartigianato and Artser have defined as a strategic objective that of wanting to become a key player in a Digital Transformation process by involving Engitel not only in the technological aspects but in the entire process: from consulting to the choice of objectives, from the analysis of the status quo and needs to the definition of expected KPIs.

Through a co-design process that began in 2022, Artser and Engitel created the new MyEbox area through which customers can:

Benefit directly online from the counseling offered: from appointment booking to document exchange to actual VideoCall with experts
•    Consult all active documents and practices thanks to the integration with the Artser document system
•    Discover the services offered based on your location and dedicated insights
•    Stay up to date on deadlines, news through a notification system integrated with CRM.

In addition, the new restricted area, thanks to the various integrations made, allows Artser's internal staff and consultants to have a single dashboard with all client information and files making it easier to consult and work on a daily basis.